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Customer Retention
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Customer Retention

We believe customer retention is just as important as maximizing inventory value for our clients.

Our multi-step approach to customer retention includes:

  • Multimedia encompassing digital and physical customer redirects
  • Incentives for customers to change their preferred method of shopping
  • Post closure materials utilized when employees have moved on
  • Customized programs fine-tuned for each location

We pride ourselves in helping our clients wind-down negative cash flow stores and help drive incremental EBITDA profits to go-forward stores and online channels through our customer retention programs.

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