We believe customer retention is just as important as maximizing inventory value for our clients.
Our multi-step approach to customer retention includes:
- Multimedia encompassing digital and physical customer redirects
- Incentives for customers to change their preferred method of shopping
- Post closure materials utilized when employees have moved on
- Customized programs fine-tuned for each location
We pride ourselves in helping our clients wind-down negative cash flow stores and help drive incremental EBITDA profits to go-forward stores and online channels through our customer retention programs.